At Temple Lumara, your experience and satisfaction are at the heart of everything we create. Each vessel is hand-poured with care and infused with Reiki intention. We want you to feel completely supported and delighted with your purchase.
Our Commitment to You
• We comply with the Australian Consumer Law (NSW regulations).
• This means you are entitled to a remedy if a product is faulty, damaged, or not as described.
• We carefully record all batch numbers to ensure quality and traceability.
Faulty or Incorrect Items
If your item arrives faulty or not as described, we will gladly offer you a complete replacement at no additional cost.
Postage & Delivery
We do our very best to ensure your order is packed safely and securely. Once your package has been lodged with Australia Post, it is in their care.
• We are not responsible for breakages, delays, or missing items due to Australia Post.
• We encourage you to select tracked or insured postage at checkout for peace of mind.
Exchanges
We understand sometimes you may wish to exchange your item. We are happy to consider exchanges, and at our discretion, a postage fee may apply for the return or resending of exchanged items.
Our Promise
Your happiness matters to us. If you ever feel unsatisfied, please reach out — we will always do our best to find a solution that leaves you feeling supported and cared for.
